IKEA Recruitment for Team leader |Work From Home |Latest Job Update

About IKEA :

Drive an exceptional customer experience by building and leading high-performance teams within an assigned area that engage with customers in all remote channels, thus securing long-term growth. This happens through inspirational and empowering IKEA leadership with focus on enabling the Generalists’ ability to perform their remote customer-facing tasks as well as enabling Specialists to support Generalists in the best possible way.

Job Responsibilities:

Create an inspiring and motivating work environment and build a committed team with a strong customer focused culture based on pride in the work and high performance, thus securing a great remote customer experience and trust in the IKEA BrandEvaluate adherence to defined ways of working for Generalists and Specialists within their skill area in order to identify performance improvement areas in processes and behaviors

Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft skills in the customer meeting

Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set goals Identify improvement needs in the work environment thus contributing to create a great place to work

Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal number of co-workers are available to meet the customer at all times, thus maximizing business outcomes

Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure competence of co-workers

Eligibility Criteria:

Any Graduate from any stream Analytical knowledge to solve basic mathematical and logical problems

Candidate should be familiar with Digital Marketing concepts.Ability to communicate effectively.

Flexible with working schedule and willingness to provide on-call support.

Preferred skill:

Create an inspiring and motivating work environment and build a committed team with a strong customer focused culture based on pride in the work and high performance, thus securing a great remote customer experience and trust in the IKEA Brand Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area in order to identify performance improvement areas in processes and behaviors

Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft skills in the customer meeting Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set goals

Identify improvement needs in the work environment thus contributing to create a great place to work

Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal number of co-workers are available to meet the customer at all times, thus maximizing business outcomes Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure competence of co-workers

Passion for home furnishing and people’s life at home

Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people

For internal: Basic knowledge about Ingka processes, tools, IKEA product range and services For internal: Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels

APPLY HERE