About Apple
We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.
Job Description
As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple.
When a customer needs assistance, you quickly assess their situation.
Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices.
At other times, you refer customers to support team members who get them up and running again.
You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects.
The entire store team benefits from your commitment to providing the best care for customers.
By helping Apple maintain strong relationships with customers, you are instrumental to our success.
Requirements
Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members
Flexibility to regularly rotate through different technical specialities and skill sets
Ability to thrive on change as products evolve
You have excellent time management skills and can make decisions quickly.
You maintain composure and customer focus while troubleshooting and solving issues.
You reassure customers when delivering product diagnoses and potential solutions.
You’re fluent in the local language.
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