PhonePe Off Campus has announced a job notification for the post of Customer Advisor. A student from various disciplines can apply for the PhonePe Recruitment drive 2023. Interested and eligible candidates can read more details below
About PhonePe:
PhonePe is a mobile payments app that allows you to transfer money instantly to anyone, by using just their mobile number. Our goal is to make digital payments so easy, safe & universally accepted that people never feel the need to carry cash or cards again.
PhonePe Off Campus 2023 is hiring candidates for the post of Customer Advisor.
Job Responsibilities:
Act with integrity & think customer-first in every interaction
Handle basic PhonePe account and transaction related queries
Ability to flex between phone & data channels
Follow specified process guidelines to bring about resolution
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Escalate appropriately taking support from relevant teams to resolve customer issues
Recommend process improvements
Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Eligibility Criteria:
Graduation (10+2+3) is Mandatory 0 – 2 years of work experience in a customer-facing role
Multilingual skills (spoken + written) in South Indian languages are preferred
Preferred skill:
Have excellent written and verbal communications
Have good learnability
Be an active listener and deal well with objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player, flexible and open to feedback
Ability to multitask, priorities, and manage time effectively
Should be able to speak in English and Hindi
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