NCR hiring IT Analyst – Helpdesk | Apply Here!!

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

PRIMARY RESPONSIBILITIES

• Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc.
• Provide information on IT processes, general how-to queries and known outages.
• When a problem is reported, the Help Desk Analyst must analyze the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
• Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.
• Follow-up with Level 2 support teams for timely completion of tasks.
• Co-ordinate with third-party vendors like Dell and Canon for hardware issues. This job role requires candidates to provide IT support on inbound calls, web tickets and chat. The IT Help Desk team operates on 24×7 basis. Team members are required to work in rotational shifts and observe a 5-day working week.

 TECHNICAL SKILLS:

• Thorough knowledge of Windows 10 Operating System.
• Good working knowledge of Windows, MS Office 365 & internet technologies.
• Basic networking concepts, troubleshooting LAN/remote access problems.
• Expertise in configuring and troubleshooting Office365, MS Outlook 2016 or later
• Ability and willingness to learn quickly, keep knowledge current.

 EDUCATION & WORK HISTORY:

• Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory.
• Minimum six months experience in a technical support role.
• Candidates with prior experience in a technical, voice-based process will be given priority

 COMMUNICATION SKILLS:

• High proficiency in English grammar, vocabulary and sentence structure.
• Fluency in speech – Ability to hold a conversation with ease and minimal use of fillers.
• Clarity in speech – Neutral accent, appropriate rate of speech, pleasant voice and confident tone.
• Listening skills – Comprehend what is said, respond appropriately without interrupting the speaker.

 OTHER ESSENTIAL SKILLS:

• Telephone etiquette – basic call handling skills.
• Customer service skills (persuasion, empathy, helpfulness & positive attitude)
• Good business communication skills (e-mail)

Offers of employment are conditional upon passage of screening criteria applicable to the job.

APPLY HERE!!